Reference

Understand Your Rights Before You Play

Everything on this page covers how lemon77 handles your account, your data, and your access rights under applicable local law. Availability depends on local law and is open to you where your region permits.

Account Terms ApplyData Handled ResponsiblyDANA, OVO, GoPay CoveredAccess Subject to Local LawContact Available for Queries
lemon77 Understand Your Rights Before You Play
REACH OUR TEAM

Contact Us About Legal or Account Questions

If something in our terms is unclear, or you need to make a formal request about your account data, our support team handles those queries directly. We aim to respond to legal and account-related requests within one business day. Reach us through the channel that works best for you.

Team online

Live Chat

Open the chat window from your account dashboard. Our team covers Indonesia time zones and handles account, payment, and policy queries through this channel.

Email Support

Send your legal query or data-removal request to our support address. Include your registered account name so we can locate your record without delay.

Account Help Centre

Your account panel includes a help section where you can raise a ticket for wallet verification, DANA or OVO payment disputes, or terms-clarification requests.

HOW WE HANDLE THIS

Data, Cookies, and Account Security on lemon77

Your account security and the handling of your personal information are not afterthoughts. We apply session encryption to all account activity, and we use cookies only to maintain your login state, remember your wallet preference between DANA, OVO, and GoPay, and measure how our pages load. We do not use cookies to track your activity outside of lemon77. Below is how we manage four key areas of this policy.

Cookie Policy

We use functional cookies to keep you logged in and remember your preferred payment method — DANA, OVO, or GoPay. No third-party advertising cookies are placed through our pages.

Account Security

Every login is protected by OTP verification sent to your registered number. Session tokens expire automatically after inactivity, and we alert you if a new device accesses your account.

Data Retention

We keep your account data only as long as necessary for transaction records and dispute resolution. When you close your account, we process removal requests within the period required by applicable law.

How to Request Changes

Submit a data-access or correction request through live chat or email. Name the specific record you want reviewed — our team will confirm receipt and respond within one business day.

Common Questions About Your Rights and Our Policy

These are the questions we receive most often about account terms, data handling, and how our legal framework applies to your activity on lemon77. If your question is not covered here, reach us directly through live chat or email.

These terms apply to anyone who creates and uses a lemon77 account. Access is available where local law in Indonesia permits. If you are in a region where access is restricted, these terms do not grant you eligibility.

We collect your registration details, login activity, and payment records linked to DANA, OVO, or GoPay transactions. This data is used only to operate your account and resolve disputes — not shared with advertisers.

Yes. Submit a deletion request through our live chat or email channel. We will process it subject to any retention period required by applicable law, and confirm the outcome to your registered contact.

Raise a ticket through your account help section and include the transaction reference. Our team reviews the wallet log and confirms whether the transfer cleared on our side, usually within one business day.

Yes. Before any major update to our terms takes effect, we notify you through your registered contact — either email or account notification. Continued use of your account after that date means you accept the updated terms.

No. Your wallet records — whether via GoPay, DANA, or OVO — are held internally for transaction verification only. We do not sell, license, or pass these records to outside parties for any commercial purpose.