Reference

Read the Rules Before You Open Your Account

These terms set out what we expect from you and what you can expect from us — covering your account, your wallet activity through DANA, OVO, and GoPay, and how we handle access for supported regions.

Account & Wallet RulesDANA, OVO, GoPay CoveredAccess by Local LawYour Rights as a UserHow to Contact Us
lemon77 Read the Rules Before You Open Your Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these terms is unclear or you believe your account has been actioned incorrectly under these rules, reach our support team directly. We handle terms-related queries through the channels below — bring your account ID and the specific clause you want to discuss.

Live Chat Open the chat icon inside your account dashboard. Our team reviews terms disputes and can escalate account-level decisions to the right team quickly.
Email Support Send your terms or account query to our support address listed in your account settings. Include your registered wallet — DANA, OVO, or GoPay — for faster matching.
Account Help Centre The Help Centre inside your account holds clause summaries and answers common terms questions around wallet limits, account suspension, and eligibility rules.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We are clear about how your account data is used, how long we keep it, and what you can request. These rules apply equally whether you fund via DANA, OVO, or GoPay — your wallet details are processed only for transaction matching and are not shared with unrelated third parties.

Data Handling

Your account data — including wallet addresses from DANA, OVO, or GoPay — is used solely to process transactions, verify identity, and maintain account records as required.

Cookie Use

We use session cookies to keep your account active and functional cookies to remember your preferred wallet method. You can manage cookie settings through your device browser at any time.

Account Security

Each account is protected by OTP verification on login and wallet-level PIN confirmation before any withdrawal is processed. Do not share your OTP or PIN with anyone.

Requesting Changes

To update your registered wallet or request data removal, contact us via live chat with your account ID. We process verified requests within a reasonable period under applicable law.

Common Questions About Our Terms

Below are the questions we hear most often about these terms — covering account rules, wallet use, and what happens if something goes wrong. If your question is not here, reach us through live chat.

Yes. Every deposit and withdrawal — regardless of whether you use DANA, OVO, or GoPay — falls under these terms. Wallet-specific transaction rules are outlined in the payment section of your account.

We will notify you via your registered account before significant changes take effect. Minor clarifications may be updated without prior notice, but continued account use always implies acceptance of the current version.

Depending on the breach, we may suspend, restrict, or permanently close your account. Any pending wallet balance is handled according to the relevant clause in the withdrawal section of these terms.

We keep account and transaction records for as long as required under applicable local law. If you close your account, data may be retained for a legally defined period before removal is processed.

Yes. Submit a data access request through live chat or email with your account ID. We will verify your identity and respond within the timeframe required under applicable local regulations.

The terms are the same platform-wide, but access and eligibility depend on local law in your region. We recommend checking what is permitted where you are before using the platform.