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How lemon77 Handles Your Personal Information

Your account data — from your registration details to the payment methods you use, including DANA, OVO, and GoPay — is handled with care and kept only for the purposes we describe here.

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HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We keep your data limited to what your account actually needs. Payment records tied to DANA, OVO, and GoPay are stored in encrypted form and are never shared with unrelated commercial parties. Our cookie policy, account security practices, and data retention schedule are built around what a real account holder expects — not around collecting more than we need.

Encrypted Payment Records

Your DANA, OVO, and GoPay transaction logs are stored with encryption. Only authorised account operations — like withdrawal verification — can access this data within our systems.

Cookie Use and Control

We use session cookies to keep your login active and remember your wallet preference. You can manage cookie settings through your browser at any time without losing your account.

Account Security Steps

Every login triggers an OTP check to your registered contact. If we detect an unusual session, access is paused and you are notified before any account action can proceed.

Retention and Deletion

We hold your data only as long as your account is active or as required under applicable local law. Once an account is closed, deletion follows a scheduled process we communicate to you.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Team online

Live Chat Support

Open the live chat window inside your account dashboard to raise a privacy request. Our support team handles data access and correction queries directly through this channel.

Email Privacy Request

Send a written data request or deletion query to our registered support email. Include your account ID and the wallet method — DANA, OVO, or GoPay — linked to your profile.

Account Settings Path

Some personal details — display name, contact number, preferred wallet — can be updated directly inside your account settings without contacting support at all.

Data We Collect and Why We Use It

lemon77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you link, whether that is DANA, OVO, or GoPay. We also record transactional data: deposit amounts, withdrawal requests, and wallet verification steps

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you complete. This data is used to operate your account correctly, process your payments, and meet any obligations that apply under local law where our service is available. We do not sell your personal data to third parties for marketing purposes. Cookies and similar session tools
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help us keep your login active and remember your preferred wallet so the deposit path stays smooth across sessions. If you access lemon77 from Surabaya or anywhere else in Indonesia, the same data handling rules apply — we do not apply different privacy standards by region.
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Data is retained only for as long as your account is active or as required by applicable law. When you close your account, we follow a structured retention and deletion schedule and notify you of the relevant timeline through your registered contact details. Availability of our
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service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

If you have questions about how your data is handled on lemon77 — from what we store to how you can request a copy or ask for changes — these answers cover the situations we hear about most.

We collect your registration details — name, contact information, and the wallet you link, such as DANA, OVO, or GoPay. We also keep transactional records needed to process your deposits and withdrawals accurately.

We do not sell your personal data to third parties for marketing. Data may be shared only where required by law or where a payment processor like DANA or OVO needs it to complete your transaction.

Send a data access request via our support email or raise it through the live chat inside your account. Include your account ID and we will respond through your registered contact details.

Yes. You can request account closure and data deletion through our support team. Deletion follows a scheduled process, and some records may be retained as required by applicable local law.

We use session cookies to keep your login active and remember your preferred payment wallet. You can manage or disable cookies through your browser settings at any time without affecting your account credentials.

Yes. Payment records linked to DANA, OVO, and GoPay are stored in encrypted form. Only the account operations that need it — like withdrawal verification — can access this data inside our systems.

How lemon77 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Encrypted Payment Records

Cookie Use and Control

Account Security Steps

Retention and Deletion

Reach Us About Your Privacy Rights

Live Chat Support

Email Privacy Request

Account Settings Path

Common Questions About Your Data and Rights

01 What personal data does lemon77 collect when I open an account?

02 Does lemon77 share my data with third parties?

03 How can I request a copy of the data lemon77 holds about me?

04 Can I ask lemon77 to delete my account and personal data?

05 How does lemon77 use cookies and can I turn them off?

06 Is my DANA, OVO, or GoPay payment information stored securely?

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